At Digital Lizard IPTV, we are committed to providing top-quality IPTV services and ensuring customer satisfaction. Please read through our refund and returns policy to understand your rights and how we handle transactions.
Refund Policy
Eligibility for Refunds
We offer a refund on our IPTV services under the following conditions:
- Initial Purchase Dissatisfaction: If you are not satisfied with the service within the first 48 hours after your subscription activation, you are eligible for a full refund.
- Service Downtime: In case of extended service downtime (beyond 48 hours), and if the issue is on our end, you can request a refund for the disrupted period.
- Technical Issues: If technical issues arise that prevent you from accessing our service and cannot be resolved by our support team, you are eligible for a refund.
- Subscription Mistake: If you accidentally purchased the wrong subscription package, notify us within 24 hours to rectify or request a refund.
Non-Refundable Cases
- Any refund requests made after 48 hours from activation will not be honored.
- Refunds are not applicable if the issue stems from your internet service provider, device incompatibility, or any factors beyond our control.
- Refunds do not apply to one-time offers, special promotions, or discounted rates.
- Once the subscription has been used for an extended period (more than 48 hours), we cannot offer a refund.
How to Request a Refund
If you meet the refund criteria above, you can submit a refund request by contacting us via our support email at [Insert Email]. Please include your order details and a description of the issue. We will review your request and process it within 5-7 business days.
Returns Policy
Since our IPTV services are digital products delivered instantly upon purchase, returns do not apply. Once the subscription is activated, the service cannot be returned or exchanged.
Contact Us
If you have any questions about our Refund and Returns Policy, please feel free to reach out to us at [Insert Contact Information]. Our customer support team is available 24/7 to assist you.